SAP Knowledge Base Article - Public

3211861 - Onboarding email is triggered in wrong language - Onboarding

Symptom

Nudge email is triggered in wrong language

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Email Services
  2. Go to Email Status
  3. Click Filter, select Trigger Condition = (ONB) Nudge assignment Trigger
  4. Some emails are not following the locale/language of the candidate

Cause

This issue is happening because the locale rule evaluation also takes effective date from the content builder.

Resolution

The Engineering Team has introduced a code-fix and is scheduled to be deployed on 2H 2022 (b2211).

Note that this is subject to changes.

Keywords

OBX, Nudge Emails, Language, OBX-22569 , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2205