SAP Knowledge Base Article - Public

3211897 - Cannot Fill-out Survey - All Questions Grayed Out

Symptom

You are trying to fill-out a survey during visit execution. However, while all questions are visible, they are grayed out and you cannot answer.

Environment

SAP Cloud for Customer

Cause

Your system has the Check-in functionality scoped and you did not yet check into the visit.

Resolution

Use the 'Check in' button in the visit header. The survey will then become editable. Note: you might have to close and reopen the survey before the change is registered.

Keywords

KBA , LOD-LE-SUR-EXE , Survey execution = runtime , How To

Product

SAP Cloud for Customer core applications all versions