SAP Knowledge Base Article - Preview

3211901 - Issue in IAS email template that causes IAS redirect links to display "404 Not Found" error


An email is sent from Identity Authentication (IAS) to a user with a redirect link, but after clicking on the link, it displays the following:

  • URL :
    https://<IAS Tenant>$%7Buser.reset_password_link%7D

  • Error Message :
    404 Not Found - You did not enter a valid URL.

Note: the above URL example is based on password reset link. The section that's bolded can be different, depending on the type of link.



Identity Authentication


Identity Authentication 1.0


Link does not work, Invalid URL , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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