SAP Knowledge Base Article - Public

3212235 - [EV30][EV31] How To Proceed With E-Verify Mock Test Scenario? [Compliance] - Onboarding 1.0

Symptom

How to proceed with E-Verify Mock Test Scenario?

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Create E-Verify mock test candidate
  2. Complete Step 1 and submit candidate to DHS
  3. When assignee picks activity, message is shown: This case has been submitted, but requires additional time to verify employment eligibility. Please note that you may not take any adverse action against the employee due to the additional time required.

    You will be notified when the status is updated.

Cause

Expected behavior for Mock Test Scenarios

Resolution

For Live Customer(s), Implementation Partner(s), and Consultant(s):

When you encounter this behavior, please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident and we will check the record of new hire directly in E-Verify database. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: E-Verify Mock Test Scenario
  • Component: LOD-SF-OBD-EVF
  • Problem Description:
    1. BizX Company ID 

      • [Insert affected instance]

    1. Affected Hire/Candidate

      • [Insert affected hire/candidate's name]
      • [Insert affected hire/candidate's E-Verify Case Number]
      • [Insert screenshot of the issue]

For SAP SuccessFactors Cloud Product Support:
 
Please see Internal Notes

See Also

KBA 2875512 - [EV30][EV31] E-Verify Mock Test Scenarios [Compliance] - Onboarding 1.0

Keywords

E-Verify, Onboarding 1.0, Mock Test Scenario , KBA , LOD-SF-OBD-EVF , e-Verify , How To

Product

SAP SuccessFactors Onboarding 2111