3212334 - You are Receiving E-mail Notifications Related to Purchase Orders Not Assigned to Your User

You are receiving e-mail notifications about Purchase Orders even when you are not the responsible for the document. You don't want to receive those notifications via e-mail.

SAP Business ByDesign

The current system behavior is that an e-mail notification will be sent in two cases:

• There is a rule maintained for the scenario;
• The user is subscribed to the mentioned task.

First you need to check if there is any rule maintained:

1. Go to Application and User Management work center. 
2. Go to Workflow Rules view. 

See which rules are maintained.

Then you check if the user is subscribed to those tasks:

1. Go to Home work center. 
2. Go to Work view and then to Inbox subview. 
3. Click in Subscribe to Tasks button. 
4. Expand Purchase Requests and Orders. 
5. Expand Purchase Requests. 

You can see that for some tasks the box may be checked, for example, 'Complete Purchase Order' and 'Revise Purchase Order'.

If you do not want to receive e-mails regarding those tasks, you need to uncheck those tasks.

You can also check who is the Person Responsible for that task:

1. Go to Application and User Management work center. 
2. Go to Business Task Management view.
3. Search for the Purchase Order ID. 

Check the information of the task:

• Subject (for example): Revise Purchase Order ABC. 
• Person Responsible: Global Work Assignment 

Also in the case that the Person Responsible for the task is 'Global Work Assignment', all the users that have access to the work center will receive those tasks. For example, if a task is about Purchase Orders, the user will receive it if they have access to the purchasing work center.

•  KBA: 2647446 - Not Receiving E-Mail Notifications for the Subscribed Tasks

E-mail, Notification, Purchase Order, Rule , KBA , AP-POP , Purchase Order Processing , How To