SAP Knowledge Base Article - Public

3212373 - Signature step is not visible for the user - Onboarding 1.0


The Signature Step activities are not visible to the users(Hiring Manager/Hr Manager/Recruiter)


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. The onboarding process doesn't have a Signature Step but has Auto Follow Signature Step enabled.
  2. The user who has an HR Manager or Hiring Manager role is not able to see Signature Step activities in the Dashboard
  3. Other named users for the candidates are able to see the signature step activities in Dashboard


The 'Enter Info and View Results' group assigned to user doesn't have WQ activity or monitoring permissions for Signature Step


  1. Navigate to Onboarding 1.0
  2. Security > Group
  3. Enable the Signature step permission to the 'Enter Info and View Results' group in

NOTE: If the customer wants the Named Users such as Recruiter/Hiring Manager/HR Manager able to see each other's Onboardees in the Work Queue,
Then the 'WQ.Monitoring.DisableHRCorpStructure' account option in super admin should be set as False.

Please follow this KBA: Recruiter and HR Manager Not Able to View Onboardee - ONB

See Also


Signature Step, Enter Info and View Results, HR Manager, Hiring Manager, Signature Step, WQ.Monitoring.DisableHRCorpStructure, Onboarding 1.0, ONB 1.0 , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem


SAP SuccessFactors Onboarding