SAP Knowledge Base Article - Public

3212380 - E-mail Sent from Workflow Rule has Message From = "00000000000000000000000000000001"


You noticed that e-mails sent from a Workflow Rule have the Message From  = "00000000000000000000000000000001".


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Activities Work Center.
  2. Go to E-mails Work Center View.
  3. See the e-mails that were sent from a Workflow Rule have the Message From field = "00000000000000000000000000000001".


The workflow that triggered the e-mail is set up to have no sender e-mail or name. Hence, the resulting E-mail Activity has no Sender Party.


This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder.

2.  If you are a customer:


Contact your Account Executive;

Check the link

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


 E-mail; Workflow; Rule; Workflow Rule; Message From; Message; From; mail; , KBA , LOD-CRM-SC-EML , Email , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions