SAP Knowledge Base Article - Public

3212442 - Hyperlink Is Not Opening In The E-mail Viewer Tab

Symptom

 E-mail Viewer facet will not allow opening of links.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to Activities workcenter.
  2. Emails view
  3. Open e-mail XYZ (XYZ belongs to e-mail)
  4. Go to e-mail viewer tab 
  5. Click the link
  6. Observe as the page goes blank.

Cause

 E-mail Viewer facet will not allow opening of links due to security reasons

Resolution

It is intended system behavior.

Keywords

KBA , email viewer , link not opening , LOD-CRM-BF-ATT , Attachments , LOD-CRM-SC-EML , Email , How To

Product

SAP Cloud for Customer core applications all versions