SAP Knowledge Base Article - Public

3212542 - Error "There is an order block for customer XXX (XXX block)" occurs when creating a new Credit Memo Request - SAP S/4HANA Cloud

Symptom

When creating a new Credit Memo Request in app "Manage Credit Memo Request",
below error message occurs after choosing a BP in field "Ship-to Party" which is different with "Sold-to Party".
There is an order block for customer XXX (XXX block).

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. In BP master data, Sold-to BP isn't set any Sales Order Block, Ship-to BP is set as Sales Order Block.
  2. Create a new Credit Memo Request without reference, fill in Sold-to Party and Ship-to Party, error message occurs.

Cause

If you block sales order processing, the block counts for the following partner functions of the customer:

  • Sold-to party
  • Ship-to party
  • Payer


Resolution

This is standard system behavior although it is the correct Sold-to Party without any Sales Order Block setting in BP.

Keywords

Sales Order, Credit Memo Request, Sales Block, Sales Order Block, Sales Areas Block, There is an order block for customer, VPD020 , KBA , SD-BF-PD , Partner Determination , LO-MD-BP , Business Partners , Problem

Product

SAP S/4HANA Cloud all versions