3212599 - Searching by ID in Server Side Outlook returns no results

You are searching with ID number in the Server Side Outlook add-in, however, no results are found despite it existing in Cloud for Customer system.

SAP Cloud for Customer

Server Side Outlook Integration

1. Open the side panel in Outlook add-in
2. Select the filter for example Opportunities
3. Add the ID number from the Opportunity
4. Search
5. Result = there are no results
6. Now search using the Name of the Opportunity
7. Result = Entry is found

1. Open Cloud for Customer system.
2. Navigate to the path: E-mail Integration workcenter > Groupware Settings view > Profiles.
3. Select the profile in use.
4. Select ‘Add-in Settings' tab.
5. Select the ‘Settings’ tab for the object card in question for example Opportunity.
6. Here you can see that the field Search By is set to 'Name'.

1. Place the cursor on the last line of the ‘Search By’ box to see the available fields to search with.
2. Here you can add the option for example 'ID' in the 'Search By' field.

Now searching in Outlook add-in in will return results when searching by Name and ID.

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