SAP Knowledge Base Article - Preview

3212599 - Searching by ID in Server Side Outlook returns no results

Symptom

You are searching with ID number in the Server Side Outlook add-in, however, no results are found despite it existing in Cloud for Customer system.


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Environment

SAP Cloud for Customer

Server Side Outlook Integration

Product

SAP Cloud for Customer core applications all versions

Keywords

server side outlook add-in , search not working , search no results , search ID , search name , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

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