SAP Knowledge Base Article - Public

3212828 - System not identifying potential duplicate candidates - Recruiting Management


Candidates with same information are not being identified as potential duplicates by system.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. In Recruiting
  2. Candidates tab
  3. If you search for both candidates with same info no waring message is displayed about possible duplicate.

Below an example of how message should displays:

In Manage Duplicate Candidates both candidates with same info are not showing as potential duplicate candidates. Again, see an example of how duplicate candidates should display:


One of the candidates has been created through Employee Referral, so the candidates will not be recognized as duplicate.


System identification for Duplicate Candidates behaviors apply when Candidate Profiles are created through External Candidate View, Recruiter View, or Agency User View. It doesn’t apply to profiles created through Employee Referral.

For more information about the topic please refer to our RCM Implementation Guide - Managing Duplicate Candidate Profiles.

See Also

2279507 - Merging Duplicate Candidates in SuccessFactors Recruiting


Candidate, Duplicate, Potential Duplicate Candidates, Employee Referral, Merge , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem


SAP SuccessFactors Recruiting all versions