SAP Knowledge Base Article - Public

3212883 - Recruiter receives DocuSign Account Activation email when sending offer letter - Legacy Docusign Authentication


When a recruiter sends an online offer to a candidate, they receive an email from DocuSign to active the account. 

The email is sent from DocuSign with the subject [EXTERNAL] Account Activation. However, recruiters account on DocuSign is already active and has all necessary permissions. 

Note: This issue happens only for customers using the legacy DocuSign integration. The customers that already migrated to Oauth Authentication does not receive the email. 



SAP SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Start the Offer Letter generation for a candidate.
  2. Click online offer with eSignature.
  3. Docusign offer letter loads. 
  4. At the same time, recruiter receives the Account Activation email.


This is a DocuSign integration problem. 


DocuSign engineering team is investigating the cause of the issue. This problem does not prevent the recruiter to send the online Offer and the candidate can act on it with no issues.

As soon as the DocuSign engineering team provides more details about a possible fix, we will update this article. 

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KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem


SAP SuccessFactors Recruiting all versions