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3212902 - Multiple call activities are created for a single phone call


  • You are using a Widget or Local Adapter integration with Live Activity or Agent Desktop
  • C4C is creating multiple call activities when a phone call is allocated
  • C4C appears to treat all these events the same way but no additional call activities should be created except for "Call connected"
  • Expected Results: Only 1 call activity should be created when the "call connected" event is triggered



  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales


SAP Cloud for Customer core applications 1811 ; SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, multisession, multiple events, same phone call , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem

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