SAP Knowledge Base Article - Public

3213024 - It there a ability to set SLAs to all open workflow cases by default ?

Symptom

Is it possible to add a default SLAs for open cases e.g. SLA 7 days as due date from creation date of the case for all cases in the queue instead of manually assigning SLAs case by case?
It would be good to see the cases past due date for review get distinguished, i.e. highlight in red indicating that they are overdue. 

Resolution

This is a known limitation that has already been reported to our Product Managers. If you are affected by this limitation and want to be kept up to date about this feature request, please create a ticket in our SAP for Me and reference this knowledge base article.

Keywords

KBA , BPI-SIG-PG-AM , Access Management for SAP Signavio Process Governance , Product Enhancement

Product

SAP Signavio Process Manager all versions