SAP Knowledge Base Article - Public

3213174 - Attachment Error On Save Of Portlet "The document attachment ID you have provided is incorrect"

Symptom

Error on save of portlet consisting of an attachment field:

"The document attachment ID you have provided is incorrect. Please provide an attachment ID that is associated with this user and entity. To find the attachment ID, use Ad hoc reporting".

Environment

SAP SuccessFactors Employee Central - Job Information

Reproducing the Issue

  1. Navigate to Employee's profile.
  2. Click on history button of Job information portlet
  3. Select a record -> Click on edit button
  4. Change any value and Save
  5. Error shows: 'The document attachment ID you have provided is incorrect. Please provide an attachment ID that is associated with this.'

Cause

This is an expected behavior if the attachment has been referenced between two users or persons or two different entities of the same person.

Resolution

Follow the below steps to resolve the issue:

  1. Open history UI of Job Information of employee.
  2. Click Edit button and find the attachment.
  3. Click the attachment file name and download this attachment.
  4. Delete the attachment, and then upload the attachment(which was just download) again.
  5. Save -> There will not be any error after the save.

Keywords

The document attachment ID you have provided is incorrect, Please provide an attachment ID that is associated with this user and entity, To find the attachment ID, use Ad hoc reporting, INC1386634, attachment, reference, upload , KBA , LOD-SF-EC-JOB , Job Information , Problem

Product

SAP SuccessFactors Employee Central 2111