SAP Knowledge Base Article - Public

3213375 - JAM accessibility for mouse hover dropdown menu not working


Customer reported that the drop-down buttons of This Group and Overview in their JAM instance allow them to get to the nested menu underneath by clicking DOWN, TAB or SPACE on the keyboard.

When the customer highlight the following menu buttons: Groups, Scotia Academy and any nested tab that sits at the top of the navigable page (Collections, Fraud, GCC, etc), they cannot get into the nested menu items below it.

In general, accessibility does not work and not responsive with the menus of the tabs of the group pages in JAM.


SAP Jam Collaboration

Reproducing the Issue

  1. Login to JAM
  2. Go to any group
  3. Then try to use keyboard to navigate the page
  4. When you reached the tabs of the group pages in JAM (menu items that open with mouse hover), alt+arrow keys will not work to show the dropdown list


This has been identified by engineering team as a bug that needs to be fixed.


A code correction is currently opened to fix the issue. No definite date yet on when the fix will be implemented. All update/s on the fix will be included in this KBA.


JAM accessibility issue, JAM dropdown not working, dropdown accessibility issue , KBA , LOD-SF-JAM-ACC , SuccessFactors JAM Accessibility , Known Error


SAP Jam Collaboration 1905