SAP Knowledge Base Article - Public

3213409 - Offer letter keeps on loading - Recruting Management

Symptom

When trying to initiate an Offer letter using Online Offer with DocuSign, the screen keeps on loading and does not bring you to Docusign. 

User is timing out when creating offer letter.

errorId=null, timestamp=null, errorName=dwr.engine.http.504, requestURL=/xi/ajax/remoting/call/plaincall/offerLetterControllerProxy.createInternalOfferLetterAttachment.dwr, reply=<HTML><HEAD>
<TITLE>Gateway Timeout - In read </TITLE>
</HEAD><BODY>
<H1>Gateway Timeout</H1>

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Open candidate list Job Requisition

2. Choose Offer status

3. Select candidate for offer Letter

4. Go Take Action >  Offer Letter

5. When you are already on the Offer page, click the Preview or Next button then you will notice that it is only loading

Cause

Link provided in the image used in offer letter is incorrect.

Resolution

Inspect the URL that is being used to load the image in offer letter. Be sure there are no spaces. If the image of the hosted file has space, replace the space with 20%.

For example:
from: https://salesdemo4.successfactors.com/abc/new image.jpg
to: https://salesdemo4.successfactors.com/abc/new20%image.jpg

Keywords

buffer, thinking, unable to load, not loading, timing out, cannot preview, cannot send offer, esignature , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions