SAP Knowledge Base Article - Preview

3213409 - Offer letter keeps on loading - Recruiting Management

Symptom

When trying to initiate an Offer letter using Online Offer with DocuSign, the screen keeps on loading and does not bring you to Docusign. 

User is timing out when creating offer letter.

errorId=null, timestamp=null, errorName=dwr.engine.http.504, requestURL=/xi/ajax/remoting/call/plaincall/offerLetterControllerProxy.createInternalOfferLetterAttachment.dwr, reply=<HTML><HEAD>
<TITLE>Gateway Timeout - In read </TITLE>
</HEAD><BODY>
<H1>Gateway Timeout</H1>


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Environment

SAP SuccessFactors Recruiting Management

Product

SAP SuccessFactors Recruiting all versions

Keywords

buffer, thinking, unable to load, not loading, timing out, cannot preview, cannot send offer, esignature, preview, load , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , How To

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