SAP Knowledge Base Article - Public

3213409 - Offer letter keeps on loading - Recruiting Management


When trying to initiate an Offer letter using Online Offer with DocuSign, the screen keeps on loading and does not bring you to Docusign. 

User is timing out when creating offer letter.

errorId=null, timestamp=null, errorName=dwr.engine.http.504, requestURL=/xi/ajax/remoting/call/plaincall/offerLetterControllerProxy.createInternalOfferLetterAttachment.dwr, reply=<HTML><HEAD>
<TITLE>Gateway Timeout - In read </TITLE>
<H1>Gateway Timeout</H1>


SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Open candidate list Job Requisition

2. Choose Offer status

3. Select candidate for offer Letter

4. Go Take Action >  Offer Letter

5. When you are already on the Offer page, click the Preview or Next button then you will notice that it is only loading


Link provided in the image used in offer letter is incorrect.


Inspect the URL that is being used to load the image in offer letter. Be sure there are no spaces. If the image of the hosted file has space, replace the space with 20% or %20.

For example:

From: image.jpg

To: or (Kindly verify with both links. Either one should work)


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SAP SuccessFactors Recruiting all versions