3213523 - [AskHR] - Can not see ticket description and conversation in AskHR application.

When accessed via Home Page -> "Ticket Overview" Tile, all of a sudden the details of ticket and conversation disappeared from AskHR application. Right side tabs that is conversations, ticket information, etc., is blank or shows data for a second then goes blank.

• SAP SuccessFactors HXM Suite
  
  • Employee Central
    
    • Ask HR - Employee Central Service Center (ECSC)

Steps to reproduce the issue:

1. Login to SF and Proxy as AskHR user, 
2. On the home page ->"Ticket Overview" tile 
4. Open any ticket
5. Observe the system behavior

Expectation - Ticket details/conversation etc should show
Behavior - Right side tabs that is ticket information, conversation is blank or shows data for a second then goes blank.

NOTE: Issue is not happening via AskHR headphone icon, only when the direct URL for Ticket Overview is used either via mail, Tile or copy paste.

This issue has been fully resolved by our Development team. If the issue is reproducible in your instance, please log a case in component: LOD-SF-EC-SRV

AskHR, ECSC, Conversation, AskHR tile , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem