SAP Knowledge Base Article - Public

3213523 - [AskHR] - Can not see ticket description and conversation in AskHR application.

Symptom

All of sudden the details of ticket and conversation disappeared from AskHR application. Right side tabs that is conversations, ticket information, etc is blank or shows data for a second then goes blank.

  

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

 

Environment

  • SAP SuccessFactors HXM Suite
    • Employee Central
      • Ask HR - Employee Central Service Center (ECSC)

Reproducing the Issue

Steps to reproduce the issue:

1. Login to SF and Proxy as AskHR user, 
2. On the home page ->"Ticket Overview" tile or via AskHR icon
4. Open any ticket
5. Observe the system behavior

 

Expectation - Ticket details/conversation etc should show
Behavior - Right side tabs that is ticket information, conversation is blank or shows data for a second then goes blank.

Cause

Not yet known, Development team is working on this issue on priority. 

 

Resolution

We have raised an internal defect for this issue. Development team working on the solution. 

Please monitor this KBA for any future updated on this issue.

See Also

ECSC Implementation Sequence

Keywords

AskHR, ECSC, Conversation, AskHR tile , KBA , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , Problem

Product

SAP SuccessFactors HXM Suite 2205

Attachments

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