SAP Knowledge Base Article - Public

3213523 - [AskHR] - Can not see ticket description and conversation in AskHR application.

Symptom

When accessed via Home Page -> "Ticket Overview" Tile, all of a sudden the details of ticket and conversation disappeared from AskHR application. Right side tabs that is conversations, ticket information, etc., is blank or shows data for a second then goes blank.

  

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

 

Environment

  • SAP SuccessFactors HXM Suite
    • Employee Central
      • Ask HR - Employee Central Service Center (ECSC)

Reproducing the Issue

Steps to reproduce the issue:

1. Login to SF and Proxy as AskHR user, 
2. On the home page ->"Ticket Overview" tile 
4. Open any ticket
5. Observe the system behavior

 

Expectation - Ticket details/conversation etc should show
Behavior - Right side tabs that is ticket information, conversation is blank or shows data for a second then goes blank.

NOTE: Issue is not happening via AskHR headphone icon, only when the direct URL for Ticket Overview is used either via mail, Tile or copy paste.

 

Cause

Resolved.

Resolution

This issue has been fully resolved by our Development team. If the issue is reproducible in your instance, please log a case in component: LOD-SF-EC-SRV

See Also

Keywords

AskHR, ECSC, Conversation, AskHR tile , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem

Product

SAP SuccessFactors HXM Suite 2205

Attachments

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