Symptom
On candidate's I9 Reverification the citizen status is appearing as "-- Select --" instead of the correct citizen status.
Environment
SAP SuccessFactors Onboarding 1.0
Cause
Key I9CitizenStatus has the value "S"
Resolution
Change this key I9CitizenStatus based on the value that is present on the candidate's Onboarding activity.
Keywords
KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public