SAP Knowledge Base Article - Public

3213871 - Citizen Status appearing as "-- Select --" - Onboarding 1.0

Symptom

On candidate's I9 Reverification the citizen status is appearing as "-- Select --" instead of the correct citizen status.

Environment

SAP SuccessFactors Onboarding 1.0

Cause

Key I9CitizenStatus has the value "S"

Resolution

Change this key I9CitizenStatus based on the value that is present on the candidate's Onboarding activity.

Keywords

KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions