3213961 - Unable to Delete a Social Media Channel

You notice there is no option to delete an existing social media channel in your Cloud for Customer system.

SAP Cloud for Customer

It is not possible to delete Social Media Channels as it may cause data inconsistency in the system backend in the future.

This is the system expected behavior.

The recommendation in such cases, is to deactivate the channel by un-checking the Active checkbox.

https://blogs.sap.com/2017/06/26/faq-social-media/#:~:text=It%20is%20not%20possible%20to,by%20unchecking%20the%20Active%20box.

Social, Media, Social Media, Channel, Delete, Facebook, Active, Deactivate, C4C, Cloud for Customer, , KBA , LOD-CRM-SC-SM , Social Media , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions