SAP Knowledge Base Article - Public

3214082 - [Onboarding] Application Error in Manage Data - ONB2Config

Symptom

Getting error while creating ONB2Config under Manage Data.

 

Below is the error:

 

An application error occurred. Please try again later, or notify support (with the error information of errorId=291edbe7-1fcb-48cf-859c-6d47c8955b51, timestamp=***, and the version information from the current screen) if the issue keeps occurring

 

Environment

SAP SUCCESSFACTORS ONBOARDING

Reproducing the Issue

Navigate to Manage Data -> create ONB2Config.

Application Error Pop up

 

An application error occurred. Please try again later, or notify support (with the error information of errorId=291edbe7-1fcb-48cf-859c-6d47c8955b51, timestamp=*** and the version information from the current screen) if the issue keeps occurring

 

Cause

Configuration

Resolution

  1. This could be the issue with Docusign settings.
  2. Please validate the  accountId, userId, oAuth domain and clear Metadata refresh.
  3. Now re-test the behavior.

 

 
 

Keywords

Onb2Config, Application Error, Manage data, Onboarding , KBA , LOD-SF-OBX-ADM , Admin UI , How To

Product

SAP SuccessFactors Onboarding 2111