SAP Knowledge Base Article - Public

3214372 - Outlook Server Side Add-in Missing In Desktop


Outlook Server Side Add-in is missing in the desktop application.


SAP Cloud for Customer

Reproducing the Issue

  1. In Outlook, press on "File".
  2. Then go to "Options" menu on the left side panel.
  3. Click "Customize Ribbon"
  4. Select "All Commands" from the "Choose commands from" dropdown.
  5. Now scroll to letter "V" and check if "View Context for SAP Cloud for Customer" sits in the list.
  6. Result: You will notice that the Add-in is missing.


The option "Optional Connected Experiences" is disabled in your Outlook Settings. This option is required as designed Microsoft behavior that is related to all Microsoft add-ins. Since the Sever Side Integration add-in is also a Microsoft Add-in with the core functionality, we are dependent on some limitations that the Microsoft has. Basically, Optional connected experience while turned off does not allow users to work with Office Add-ins or download anything from it.


The resolution would be to enable the "Optional Connected Experiences" in your Outlook. Please follow below steps:

  1. Open your Outlook and click on the "File" tab.
  2. Open "Office Account" from the bottom of the page.
  3. Click on "Manage Settings" under the Account Privacy.
  4. Enable the option "Optional Connected Experiences" and press Ok.


As a workaround, if you do not want to enable this option, then the Add-in should be deployed to all users by the exchange admin. Check See also section for more details.

See Also

Overview of optional connected experiences in Office

Deploy add-ins in the Microsoft 365 admin center

3149585 - How to add Server Side Addin to Outlook Ribbon 


Outlook Server Side Integration, Optional Connected Experiences, Desktop, Missing, Add in , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2205