SAP Knowledge Base Article - Public

3214474 - Clicking on the folder title freezes the LMS when New Course Home is enabled

Symptom

The customer is trying to click on a subfolder inside the New Course Home, the system is freezing and the user is not able to click/interact with the page

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to learnign administration > Learning Activities > Items >
  2. Create a new item >
  3. On the "Online Content" tab, create one main Folder >
  4. Inside de folder, create some sub-folders >
  5. Add the content inside the folders >
  6. Assign the item to an User >
  7. Go to Learning (User Side) >
  8. Start the item created >
  9. Click at the content,  it will works as usual >
  10. Click at the Sub-Folders name, it will freeze the webpage.

Cause

The current system code was reading the nested folders as an object.

Resolution

The Engineering team has informed that a code fix is aimed to be delivered at the patch 13.

Planned release date:

  • Preview environment: July 13.
  • Production environment: July 15.

[Note] Validated customer should still face the issue on sandbox and preview environments. The fix for VSaaS is aimed to September/October. 

Planned release date (VSaaS):

  • Preview environment: September 7.
  • Production environment: October 21.

Keywords

Learning, new course home, course home blended, LMS, Course, Home, freezing, froze, folders, sub folders, 1H 2022, 2205  , KBA , LOD-SF-LMS-CHM , Course Home , LOD-SF-LMS , Learning Management System , Known Error

Product

SAP SuccessFactors Learning 2205