SAP Knowledge Base Article - Public

3214624 - In Signavio Explorer Process Documentation (MS Word) export, the user cannot open link to the diagram.

Symptom

In Signavio Explorer Process Documentation (MS Word) export, user cannot open link to the diagram in the Collaboration Hub due to error 'Unable to open link. Cannot download the information you requested'.

 

Environment

  • SAP Signavio Process Manager 3.0
  • SaaS v.16.1.0

Reproducing the Issue

  1. Create a 'Process Documentation' document (MS Word format) for a Business Process Diagram BPMN 2.0.
  2. Open it in MS Word and navigate to the Section headed with the diagrams name.
  3. In that section, hover over the 'diagram link' and press control (Windows) and left click on the link.

Cause

Hyperlink throws error described due to a known issue with Microsoft Office products like Word. It is not an issue with our system.

Resolution

Please reach out to Microsoft Support, your Internal IT team or search MS documentation using key phrases like "Error message when selecting hyperlink in Office " or "hyperlink returns 'Cannot download information you requested'".

Keywords

explorer, process, documentation, word, format, link, diagram, collaboration, hub, export, manager, error, message, hyperlink, bpmn, 2.0 , KBA , BPI-SIG-PM-DOC , Process Documentation for SAP Signavio Process Manager , Problem

Product

SAP Signavio Process Manager 3.0