SAP Knowledge Base Article - Public

3214698 - Story widgets don't load and display data in SAP Analytics Cloud (SAC)

Symptom

When opening a story it will only load partially in SAP Analytics Cloud (SAC):

  • Some widgets will display data correctly.
  • Some widgets will indicate loading with the 3 dots but will not complete and will not display data.
  • Some widgets will run to an error message: "Error: [Cannot read properties of null (reading 'getName')]."  

The issue appears intermittently. Reloading the story can temporarily solve it.

Environment

  • SAP Analytics Cloud 2022.8.10

Reproducing the Issue

  1. Logon to SAC.
  2. Open up a story.
  3. Observe that the widgets will keep indicating that they are loading without displaying any data, some even run to an error message.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

sac, story, widget, slow, data, display, chart, table, no data, blank widgets, no load, never load, disappear, reload , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud all versions