SAP Knowledge Base Article - Public

3214701 - Html e-Mail template shows additional information

Symptom

You created an html e-mail template and are surprised to see more then the content of your template.

Environment

SAP Business ByDesign

Reproducing the Issue

Navigate to:

  1. WOC: Application and User Management 
  2. View: Form Template maintenance. Here, search for example for a customer invoice
  3. Click on the action button and "Create Email template" for uploading
  4. Your html e-mail templates contains 4 rows but if you send the email out, in the received email you will see more then the 4 lines from your email template.

You want to know why. 

Cause

  1. Navigate to the WOC: Application and User Management 
  2. View: Master template maintenance and edit the Master template
  3. Here you will see a facet called "E-mail Disclaimer"

As the name says, this will always be added to the e-mail text body: as E-mail Disclaimer.

Resolution

The behavior is expected.

Keywords

Email template, html email template, Master template. , KBA , AP-RC-OUT , Output Management , How To

Product

SAP Business ByDesign all versions