SAP Knowledge Base Article - Public

3215106 - Instance refresh status validation failed: TENANTREFRESH_JOB_SCHEDULING_FAILED, TENANTREFRESH_SOURCE_NOT_AVAILABLE_FOR_REFRESH

Symptom

Instance refresh status validation failed: TENANTREFRESH_JOB_SCHEDULING_FAILED, TENANTREFRESH_SOURCE_NOT_AVAILABLE_FOR_REFRESH 

Environment

SAP SuccessFactors HCM Suite

Cause

  • TENANTREFRESH_JOB_SCHEDULING_FAILED: The error encountered is due to that there are refresh requests submitted one after another without waiting the validation completion of the early refresh submission. 
  • TENANTREFRESH_SOURCE_NOT_AVAILABLE_FOR_REFRESH: There is an old IRT Refresh that was not executed and remained with status scheduled in the Database.

Resolution

  • TENANTREFRESH_JOB_SCHEDULING_FAILED: Request to wait until the refresh validation is successful then another refresh can be submitted.

Validation Failed with error TENANTREFRESH_SOURCE_NOT_AVAILABLE_FOR_REFRESH-> It is an enhancement validation error code as per documentation Enhancements to Refresh Status Information in Instance Refresh | SAP Help Portal

  •  TENANTREFRESH_SOURCE_NOT_AVAILABLE_FOR_REFRESH: Ensure that you do not have any stuck refreshes on UI "Instance Refresh Center". If the error persists, please raise a ticket to LOD-SF-PLT-IRT for further investigation. Please include the following information on case description:
  1. Company ID;
  2. Support Access;
  3. IRT Logs;

Note to CPS: please refer to internal memo. 

See Also

2791468 - Instance Refresh Tool for BizX & LMS | Must-know guide & FAQ

3170802 - Instance Refresh scheduling during planned architectural updates - SuccessFactors Platform

Keywords

TENANTREFRESH_JOB_SCHEDULING_FAILED, Validation Failed, Instance Refresh, IRT, TENANTREFRESH_SOURCE_NOT_AVAILABLE_FOR_REFRESH , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem

Product

SAP SuccessFactors HXM Suite Core 2205