3215123 - Key Figure Down Payment Amount value in Report Invoice Volume is not as expected

You are viewing the report Invoice Volume, or a customized report on the same data source (Customer Invoice Item). For any particular invoice, you are checking the key figure Down Payment Amount. The value shown by system is not the expected value.

SAP Business Bydesign

1. Open the report Invoice Volume from the assigned work center
2. Set up the report as required, using the key figure Total Down Payment Amount.
3. The value shown for the key figure Total Down Payment Amount for the customer invoice XYZ is 100 EUR and it is not the expected value (XYZ is the ID of the customer invoice).

The key figure Total Down Payment amount shows the value that is cleared with the down payment in the Customer Invoice XYZ. You can see the same value in the Invoice screen by following the below steps:

1. Go to Customer Invoicing work center.
2. Go to Invoice documents.
3. Search for Invoice XYZ.
4. Edit the Invoice and Click on View All.
5. The Total Value for the Invoice is 1000 EUR.
6. Navigate to Pricing tab.
7. Under Payment details.
8. You can see the Gross Amount is 100 EUR for Received Down Payment.
9. This value is displayed in the Key figure  Total Down Payment amount.

2076727 - Key Figure Invoice Amount Due in Report Invoice Volume Shows Incomprehensible Value

Invoice volume; Total Down Payment amount; Customer Invoice item; Data source; , KBA , crmcivib , total down payment amount , invoice volume report , customer invoice item , SRD-CRM-INV , Customer Invoicing , Problem