SAP Knowledge Base Article - Preview

3215153 - NEO Cloud Portal: Failed to load ui5 component for navigation intent

Symptom

  • Without apparent reason, users started getting an error when navigating to tiles:
    App could not be opened because the SAP UI5 component of the application could not be loaded.
     
  • Clicking in View Details reveals the following message:
    Failed to load UI5 component for navigation intent "<NAVIGATION_INTENT>

  • Checking Browser Console traces reveal many errors to load content under https://sapui5.hana.ondemand.com/<SAP_UI5_VERSION>/resources
  • The SAP UI5 version mentioned on console traces is listed as Out of maintenance in SAPUI5 Versions Maintenance Status


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Environment

  • SAP Business Technology Platform

  • SAP Cloud Platform Portal (NEO)

Keywords

NEO portal cloud stopped working application hang loading screen three dots animation stuck no change 404 net::ERR_ABORTED Component-preload.js sap/ca/ui/library-preload.js net::ERR_ABORTED 404 /sap/ui5/1/resources/sap/ca/scfld/md/library-preload.js , KBA , EP-CPP-NEO-SFC , Launchpad Site and SAP Fiori Cloud , Problem

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