SAP Knowledge Base Article - Public

3215224 - CPM always print items with 2 copies

Symptom

Output item in print queue has 1 copy but print from CPM with 2 copies.

You can see 2 exactly same entries for one ItemID and DocID in Document_log in CPM Printing folder.

Environment

  • Cloud print manager for PI 770 patch 3

Cause

Program error.

Resolution

Update to SAP Cloud Print Manager for Pull Integration Patch 5 or higher.

Keywords

CPM for PI;CPM;Duplicate , KBA , BC-CCM-PRN-OM-PQ , S/4HANA Output Management Print Queues , Problem

Product

SAP S/4HANA Cloud 2202