- When opening a Story in SAP Analytics Cloud, which contains a Line Chart with Forecast added the following error is shown;
- "The Page is not responding" / "Page unresponsive"
- Google Chrome / Microsoft Edge hangs after successfully opening the Story and data is loaded
- After Story is loaded, no user actions can be completed, as the Story doesn't respond to any clicks and then the error is shown
- SAP Analytics Cloud Wave Release 2022.8+
- Acquired Model
Reproducing the Issue
- Log in to SAP Analytics Cloud
- Open a Story using a Line Chart with "Forecast" enabled
- Wait 10 seconds, and observe the Story doesn't respond to any user inputs (eg. clicking charts / changing Story filters etc)
- Google Chrome / Microsoft Edge tab hangs and the error is shown
The issue is currently under investigation by the Development Team
- The issue is currently under investigation by the Development Team
- Wait until the forecast eventually loads on the widget, and remove the widget and save the story
- Rebuild the Line Chart without adding a Forecast
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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