SAP Knowledge Base Article - Public

3215232 - Opening a story which includes a Line Chart with Forecast shows "Page Unresponsive" error in SAP Analytics Cloud

Symptom

  • When opening a Story in SAP Analytics Cloud, which contains a Line Chart with Forecast added the following error is shown;
    • "The Page is not responding" / "Page unresponsive"
  • Google Chrome / Microsoft Edge hangs after successfully opening the Story and data is loaded
  • After Story is loaded, no user actions can be completed, as the Story doesn't respond to any clicks and then the error is shown

Environment

  • SAP Analytics Cloud Wave Release 2022.8+
  • Acquired Model

Reproducing the Issue

  1. Log in to SAP Analytics Cloud
  2. Open a Story using a Line Chart with "Forecast" enabled
  3. Wait 10 seconds, and observe the Story doesn't respond to any user inputs (eg. clicking charts / changing Story filters etc)
  4. Google Chrome / Microsoft Edge tab hangs and the error is shown

Cause

  • The issue is currently under investigation by the Development Team

Resolution

  • The issue is currently under investigation by the Development Team

Workaround

  • Wait until the forecast eventually loads on the widget, and remove the widget and save the story
  • Rebuild the Line Chart without adding a Forecast

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0