SAP Knowledge Base Article - Public

3215272 - Company/Legal Entity is empty in Onboarding, while value and mapping from RCM is maintained

Symptom

Value and mapping of Company/Legal Entity from RCM is maintained but it is empty in onboarding new hire data review

That also result in rule based on Company/Legal Entity cannot be triggered correctly

Environment

SAP SuccessFactors Onboarding

Cause

In data model jobInfo_XXX, identifier "company" is not in place.

Resolution

  1. Go to "Manage business configuration"
  2. Find the country specific data model "jobInfo_XXX" (for example, if the country is USA, then jobInfo_USA)
  3. Add the legal entity field with the identifier "company" to "jobInfo_XXX"
  4. Also make sure Enabled=Yes, Visibility=Edit

Keywords

NHDR, rule, condition, company, legal entity, assign , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding all versions