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3215610 - E-Mail One Time Password (OTP) is not sent

Symptom

  • The Identity Authentication (IAS) One Time Password (OTP) email is not received after enabling the email OTP.
  • The following error is displayed in the IAS Troubleshooting Logs:
    IDS Mailing Exception:  Template resource not found (Html) -  resourceType: RESOURCE_MAILING_EMAIL_OTP_CODE, emailTemplateSetId: SAP_DEFAULT, locale: en_UScom.sap.ids.mail.exception.IdsMailingException: IDS Mailing Exception:  Template resource not found (Html) -  resourceType: RESOURCE_MAILING_EMAIL_OTP_CODE, emailTemplateSetId: SAP_DEFAULT, locale: en_US


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Environment

Identity Authentication 

Product

Identity Authentication 1.0

Keywords

IAS, Identity Authentication, email template, One Time Password, One-Time-Password, OTP, IDS Mailing Exception:  Template resource not found (Html) -  resourceType: RESOURCE_MAILING_EMAIL_OTP_CODE, emailTemplateSetId: SAP_DEFAULT, locale: en_UScom.sap.ids.mail.exception.IdsMailingException: IDS Mailing Exception:  Template resource not found (Html) -  resourceType: RESOURCE_MAILING_EMAIL_OTP_CODE, emailTemplateSetId: SAP_DEFAULT, locale: en_US, Sorry, but sending a code via email is not possible right now , KBA , BC-IAM-IDS , Identity Authentication Service , How To

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