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3215650 - *** Master KBA *** How to capture a browser trace for troubleshooting for BI Platform


  • How to collect a Browser Trace
  • How to collect f12 Trace
  • How to collect Browser network trace
  • How to collect developer trace
  • How to collect HTTP/HTTPS trace
  • How to collect HAR file for troubleshooting

  • A problem is experienced in the BI platform and Support has asked you to generate a browser trace (Network/Console)
  • Problems with BI platform that may justify collecting this trace (Not limited to the following):
    Page not loading, blank page, elements missing/not loading, network issues, firewall issues, load balancer issues, requests not being processed, long loading times, HTTP error messages (eg. HTTP 500, HTTP 404, HTTP 401, etc)



  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.2 / 4.3)
  • Internet Explorer (IE), Chrome, Firefox, Edge Chromium
  • Browser traces (Developer tools) 
  • Windows
  • Linux / Unix 


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.3


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