SAP Knowledge Base Article - Preview

3215658 - New calls create a new browser pop-up each time an alert is triggered - how can this be suppressed?

Symptom

  • You are using the CTI Local Adapter scenario with your CTI integration per KBA 3156554
  • When a call arrives, the inbound notification creates many additional browser popup sessions with the OK response
  • Business would like to avoid such situations, which causes irritations to the users and impacts their performance
  • How can this popup be suppressed?


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales

Product

SAP Cloud for Customer core applications 2205

Keywords

Suppressed, URL, CTI Local Adapter, Multiple pop-up windows, http://localhost:36729/?CID=BCM1234&ANI, CTI; All OK; HTTP; Response; landing page opens , KBA , LOD-CRM-LA , Live Activity , Problem

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