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3215704 - The CMS on machine 'CMS-NAME' was stopped due to a critical error. (FWM 20031) / bootstrap is inaccessible or invalid

Symptom

  • When attempting to log into the Central Management Console or BI Launch Pad, the following error is returned:
    • Could not reach CMS 'CMS-NAME:6400'. The CMS on machine 'CMS-NAME' was stopped due to a critical error. (FWM 20031)
  • The Server Intelligence Agent (SIA) is in Running status, however the Central Management Server (CMS.exe) is not in memory
  • In the Event Viewer > Application log, no messages are reported from BusinessObjects_CMS, however the Server Intelligence Agent reports messages like the following (each with Event ID 4096):

    [Node Name: SIA-NAME]
    [User Name: USER-NAME]
    Server Intelligence Agent has failed to initialize because the bootstrap file is invalid. Please restore your bootstrap file from your backup.

    [Node Name: SIA-NAME]
    [User Name: USER-NAME]
    Server Intelligence is initializing itself from the backup bootstrap file C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\_boe_SIA-NAME.bootstrap.backup because the main bootstrap file C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\_boe_SIA-NAME.bootstrap is inaccessible or invalid.

  • Despite what's stated in the Application Event Log, the bootstrap files are present


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • all supported Windows operating systems 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

bip bi 4.x 4.* 4.0 4.1 4.2 4.3 bi4.x bi4.x bi4.* bi4.0 bi4.1 bi4.2 bi4.3 launchpad , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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