When you add an Item with in a Service Order and you receive the error message: Item XX: Products w/ item group ABC not supported for location of srv provision XYZ. (XX represents the line item number, ABC the Item type and XYZ the Service Location).
SAP Business ByDesign
Reproducing the Issue
- Go to the Service Orders Work Center.
- Select the Service Order Processing View.
- Open Service Order ABC (where ABC stands for service order you created)
- Add Item XX,
- Error : "Item XX: Products w/ item group ABC not supported for location of srv provision XYZ. (XX represents the line item number, ABC the Item type and XYZ the Service Location)." occurs.
The item type is either not supported for the Location of Service Provision selected in the Service Order or you did not activate the respective scoping question.
Please see the resolution part for the different scenarios for Item Types and Location of Service Provision/
2616602 - Adding a Spare Part to a Service Order Leads to The Error ‘Item XXX: Products w/ item Group Spare Part (Advanced Ship/Sales) Not Supported For Location of srv Provision Supplier Service Center.’
item group; item type; not supported; location; service provision; srv provision; CL_CDA_DOCIT; 114; 104 , KBA , AP-SVO-SO , Service Order , Problem