SAP Knowledge Base Article - Public

3215920 - Error: Item XX: Products w/ item group ABC not supported for location of srv provision XYZ

Symptom

When you add an Item with in a Service Order and you receive the error message: Item XX: Products w/ item group ABC not supported for location of srv provision XYZ. (XX represents the line item number, ABC the Item type and XYZ the Service Location).

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Service Orders Work Center.
  2. Select the Service Order Processing View.
  3. Open Service Order ABC (where ABC stands for service order you created) 
  4. Add Item XX,
  5. Error : "Item XX: Products w/ item group ABC not supported for location of srv provision XYZ. (XX represents the line item number, ABC the Item type and XYZ the Service Location)." occurs.

Cause

The item type is either not supported for the Location of Service Provision selected in the Service Order or you did not activate the respective scoping question.

Please see the resolution part for the different scenarios for Item Types and Location of Service Provision/

Resolution

2945529 - Error: Item XX: Products w/ item group Service - time and material not supported for location of srv provision Supplier Service Center

2209995 - Item of Item Group SERV - Service - Fixed Price Cannot be Added in a Service Order

3031552 - "Products w/ item group Expense - time and material not supported for location of srv provision On-Site" Error when Using Service Type XACT in Service Order

2013633 - Error: 'Products w/ item group Spare part (engineer pick-up/sales) not supported for location of srv provision On-Site' Occurs When Entering a Product into a Service Order

1944380 - In a Service Order the Error "Products w/ item group Spare part (engineer pick-up/sales) not supported for location of srv provision" is Triggered

2616602 - Adding a Spare Part to a Service Order Leads to The Error ‘Item XXX: Products w/ item Group Spare Part (Advanced Ship/Sales) Not Supported For Location of srv Provision Supplier Service Center.’

1793967 - Error: 'Error in business conf.: item type code not determined; report incident' occurs when Entering a Product into a Service Order

2761163 - Error faced on the Service Order: Products w/ item group Sales Kit not supported for location of srv provision On-Site

Keywords

item group; item type; not supported; location; service provision; srv provision; CL_CDA_DOCIT; 114; 104 , KBA , AP-SVO-SO , Service Order , Problem

Product

SAP Business ByDesign all versions