3215990 - When Creating a Ticket with Processing Type Code of type Time Item or Time Product, the same is not added in Ticket.

 When you create a Ticket with a Processing Type Code of type Time Item or Time Product, the same is not added in Ticket.

SAP Cloud for Customer

1. Go to Service workcenter.
2. Go to Tickets view.
3. Create a New Ticket, using Processing Type Code of type Time.
4. The same is not added under the created Ticket. 

The item processing type was not assigned correctly.

• Go to the Business Configuration work center.
• Go to the Implementation Projects view.
• Select the button Open Activity List.
• Search and open Tickets for Customer Support.
• Click on the hyperlink Maintain Item Processing Codes.
• Also you may maintain any new item processing type code and under the column "Assigned to Tab", choose the value "Time".
• Then change the item processing determination to this new Item processing code on choose of the product.

KBA , LOD-CRM-SRP , Service Request Processing , How To