3216002 - Error: Item XX: Products with item group XYZ not supported

When you add an Item with in a Sales Document you receive the error message: Item XX: Products with item group XYZ not supported (XX represents the line item number and XYZ the Item type).

SAP Business ByDesign

The item type is either not supported for that particular Sales Document or you did not activate the respective scoping question.

Please see the resolution part for the different scenarios for Item Types and Sales Documents.

Sales Order:

2580384 - Products With Item Group Expense-Fixed Price Without Actuals not Supported

2671094 - Error When Adding Product to Sales Order: Products with item group Spare part - direct goods issue not supported

2440195 - Item Type for a Service is missing in a Sales Order and the Service Master Data for selection

Opportunity:

2910573 - Sales Kit is Not Supported in Opportunities

Contract:

2557788 - Project Based Services are not Supported in Contract

Service Order:

3215920 - Error: Item XX: Products w/ item group ABC not supported for location of srv provision XYZ