3216113 - No Electronic Payment Documents Were Generated in Electronic Payment Run for Mexico

This KBA is specific for Mexico localization.

You have made an Electronic Payment run, and after running a job the Application Log shows the message "No se generaron documentos de pago electrónico", or "No Electronic Payment Documents were generated".

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1. Go to the Receivables work center.
2. Go to the Electronic Payment Run view.
3. Search for the run AAA. (AAA = Run ID)
4. Open the Application Log BBB. (BBB = Application Log ID)

In the General tab, you will see the message "No se generaron documentos de pago electrónico", or in English "No Electronic Payment Documents were generated".

The run settings link it to a specific payment or customer account. The payment you expect to see in the run is linked to a Customer Invoice XXX (XXX = Customer Invoice ID), which itself is linked to two clearings: ABC and XYZ. (ABC and XYZ = Clearing IDs)

Clearing XYZ is canceled, and clearing ABC is the new clearing created after XYZ's cancellation.

The Clearing ID XYZ is included in one or more Electronic Payment Documents, which you can find by going to the Receivables work center, Electronic Payment Documents view. Due to these Electronic Payment Documents already generated, the system does not create new Electronic Payments in the run.

An Electronic Payment Document for a respective Payment or Clearing must be canceled explicitly in case the original Payment/Clearing is canceled. This shall capture latest payment or clearing details on new electronic payment document.

You can cancel the Electronic Payment Documents involving the canceled Clearing, and regenerate electronic payment documents for the respective posting date period.

Electronic Payment, Mexico, run, no payment generated , KBA , SRD-FIN-ACR , Receivables , How To