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3216137 - What is Custom Code: Cloud Portal Service & Launchpad Service [Major Note]


This is a major Note is intended to clarify what is the scope of Custom Code for SAP Cloud Portal Service and Launchpad Service. 

*Please note this Note is subject to change to involve more Custom Code scenarios in a later time. 

For on premise solutions please refer to SAP Note 83020 What is Support – What is Consulting: On Premise solutions.
For other Cloud Solutions please refer to SAP Note 2706322 - What is Support – What is Consulting: Cloud Solutions.



  • SAP Cloud Portal Service 
  • SAP Launchpad Service
  • BTP Neo Environment 
  • BTP Cloud Foundry Environment


SAP Cloud Portal service 1.0 ; SAP Cloud Portal service 2.0


custom shell plugin, shell plugin, neo, cf, cloud foundry, launchpad site, launchpad service, launchpad shell plugin , KBA , EP-CPP-NEO-SFC , Launchpad Site and SAP Fiori Cloud , EP-WZ-FS , Portal Freestyle Content (Pages, Widgets) , Product Enhancement

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