SAP Knowledge Base Article - Public

3216138 - Form I-9 Section 3: Reverification greyed out - Onboarding

Symptom

Section 3 of I-9 Reverification fields are greyed out (Last Name, First Name, Middle Initial)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to Instance
  2. On the Homepage, navigate to "For You Today"
  3. Under Compliance, Complete Form I-9 > View All
  4. Look for the affected candidate
  5. Complete Now
  6. Scroll down to Section 3: Reverification
  7. The fields, "Last Name, First Name, Middle Initial" are greyed out

Resolution

Upon confirmation from the Product Management Team, the "New Name" needs to be updated in the Employee Profile, the system will then populate the new name automatically onto the Section 3 when reverification is triggered. It is not editable on the Section 3 UI. 

Keywords

KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , Problem

Product

SAP SuccessFactors Onboarding 2205