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3216178 - Http 500 Internal Server Error while accessing CMC / BI Launchpad

Symptom

  • Getting Http 500 Internal Server error while accessing CMC/ BI Launchpad.
  • Found below errors in Tomcat Stderr.log

"SEVERE [main] org.apache.catalina.util.LifecycleBase.handleSubClassException Failed to initialize component [Connector[org.apache.coyote.http11.Http11AprProtocol-8443]]
 org.apache.catalina.LifecycleException: Protocol handler initialization failed
 Caused by: java.lang.Exception: Socket bind failed: [730048] [Only one usage of each socket address (protocol/network address/port) is normally permitted.
 SEVERE [main] org.apache.catalina.session.StandardManager.startInternal Exception loading sessions from persistent storage
 java.io.EOFException
 org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
java.lang.OutOfMemoryError: Metaspace
SEVERE [main] org.apache.catalina.startup.HostConfig.deployDirectories Error waiting for multi-thread deployment of directories to complete
 java.util.concurrent.ExecutionException: java.lang.OutOfMemoryError: Metaspace 
 Caused by: java.lang.OutOfMemoryError: Metaspace 
 SEVERE [main] org.apache.catalina.startup.HostConfig.deployDirectories Error waiting for multi-thread deployment of directories to complete
 java.util.concurrent.ExecutionException: java.lang.OutOfMemoryError: Metaspace
 Caused by: java.lang.OutOfMemoryError: Metaspace"

  • Observe that CPU utilization and Memory utilization of Tomcat is high.


Read more...

Environment

  • SAP Business Objects Business Intelligence Platform 4.x (4.1 / 4.2 / 4.3)
  • Tomcat 7 / 8 / 9
  • All supported O/s.

Keywords

Tomcat, Http, 500, Cache, CMC, BI, 4.x, Internal, Server, backup, tomcat, webapp, localhost, high CPU Memory utilization. , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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