3216184 - Timestamp error received when 'resend' button is clicked [Docusign Outside Signing] - Onboarding 1.0

• Timestamp error is being received when clicking 'resend' for candidates in Signature Step.

• Error Message when clicking resend:

  An error has occurred.

  Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding 1.0. Error timestamp: [Timestamp].

SAP SuccessFactors Onboarding 1.0

1. Login to the instance.
2. Go to Onboarding
3. Select candidates under 'Signature Step'
4. Click on 'resend'
5. Timestamp error appears.

• With the latest DocuSign version v21, the resending method which Onboarding system calls is expecting recipients list to be passed.
• However, in the previous DocuSign version, from docusign side, this parameter is optional, hence, Onboarding is not providing it before. 

PERMANENT FIX: ONB-32819

• The Engineering Team has introduced a code-fix that is scheduled to be deployed on the 2H 2022 (b2211) release.
• The code-fix was designed to provide the recipients list to be passed which will resolve the issue.
• The team is planning to patch it soon and the fix will be available in production by 15th July.
• Note that this is subject to change.

ONB-32819, It's almost time to sign your documents, DocuSign Outside Signing support, DocuSign, DSN, resend, email, DocuSign email, Onboarding, Onboarding 1.0, ONB 1.0, OBD , KBA , LOD-SF-OBD-DSN , DocuSign , Problem