SAP Knowledge Base Article - Public

3216184 - Timestamp error received when 'resend' button is clicked [Docusign Outside Signing] - Onboarding 1.0


  • Timestamp error is being received when clicking 'resend' for candidates in Signature Step.
  • Error Message when clicking resend:

    An error has occurred.
    Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding 1.0. Error timestamp: [Timestamp].


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to the instance.
  2. Go to Onboarding
  3. Select candidates under 'Signature Step'
  4. Click on 'resend'
  5. Timestamp error appears.


  • With the latest DocuSign version v21, the resending method which Onboarding system calls is expecting recipients list to be passed.
  • However, in the previous DocuSign version, from docusign side, this parameter is optional, hence, Onboarding is not providing it before. 



  • The Engineering Team has introduced a code-fix that is scheduled to be deployed on the 2H 2022 (b2211) release.
  • The code-fix was designed to provide the recipients list to be passed which will resolve the issue.
  • The team is planning to patch it soon and the fix will be available in production by 15th July.
  • Note that this is subject to change.


ONB-32819, It's almost time to sign your documents, DocuSign Outside Signing support, DocuSign, DSN, resend, email, DocuSign email, Onboarding, Onboarding 1.0, ONB 1.0, OBD , KBA , LOD-SF-OBD-DSN , DocuSign , Problem


SAP SuccessFactors Onboarding 2205