Symptom
courseHome instructor image showing broken icon instead of background color when no image on user available.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
With courseHome enabled using an instructor without a related people image navigate to class details and see a broken image verse just background theme color.
Cause
With courseHome enabled, there is a difference in preview b2205 instructor image behavior vs prod b2111 on the class details page whereas if the instructor has no image or even for instructors with related users have no image instead of showing the background theme color it shows broken icon due ot changes per per https://help.sap.com/doc/62fddbd651204629b46bbccbabf886ba/2105/en-US/c339f051c33a4564af651b93896ffe39.html via LRN-91717.
Resolution
New enhancement to show generic person icon when no image available available in 2H2022 (b2211).
Keywords
sap, sf, lms courseHome, blendedCourseHome, course, home, instructor, user, image, icon, person, broken, web, class, details , KBA , LOD-SF-LMS-INS , Instructors and My Classes , LOD-SF-LMS-CHM , Course Home , Known Error