SAP Knowledge Base Article - Public

3216196 - Broken image icon displayed in instructors box with courseHome

Symptom

courseHome instructor image showing broken icon instead of background color when no image on user available.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

With courseHome enabled using an instructor without a related people image navigate to class details and see a broken image verse just background theme color.

Cause

With courseHome enabled, there is a difference in preview b2205 instructor image behavior vs prod b2111 on the class details page whereas if the instructor has no image or even for instructors with related users have no image instead of showing the background theme color it shows broken icon due ot changes per per https://help.sap.com/doc/62fddbd651204629b46bbccbabf886ba/2105/en-US/c339f051c33a4564af651b93896ffe39.html via LRN-91717.

Resolution

New enhancement to show generic person icon when no image available available in 2H2022 (b2211).

Keywords

sap, sf, lms courseHome, blendedCourseHome, course, home, instructor, user, image, icon, person, broken, web, class, details , KBA , LOD-SF-LMS-INS , Instructors and My Classes , LOD-SF-LMS-CHM , Course Home , Known Error

Product

SAP SuccessFactors Learning 2205