3216197 - Contact Phone Number and E-mail Address Missing from Contacts tab Inside Account TI

You have maintained phone number and e-mail address for contact ABC (ABC represents contact ID), in the object's header. However, when you add this contact to Account 123 (123 represents account ID), you noticed that the phone number and e-mail address are missing from Contacts tab, inside Account TI.

SAP Cloud for Customer

1. Go to Customers work center > Accounts view; 
2. Open Account 123 and go to Contacts tab; 
3. Add Contact ABC to this account;
4. You expected that fields "E-mail" and "Phone" would be filled with the contact information. However, these fields are empty.  

You have not maintained the Phone and E-mail address information inside Relationship tab, in Contact TI. You've maintained the information just on contact's header.

You have to maintain the information inside the Relationship tab as well. Otherwise, it will not be reflected on the Account TI.

 Account; Contact; Missing; E-mail; Phone; , KBA , LOD-CRM-ACC , Account , LOD-CRM-CON , Contact , How To