Symptom
- You are using the Agent Desktop (Service Agent Console) Addon
- After adding fields to Customer Hub Account Header, you noticed that some fields are missing from the Customer Details block
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Read more...
Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
Product
SAP Cloud for Customer core applications 2205
Keywords
Extension Fields, Adding Fields, Agent Desktop, AD, Visible, invisible, not shown, left screen, View customer details at the left of the screen , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.