SAP Knowledge Base Article - Public

3216638 - Software Collection stuck in Importing status and business interruption - SAP S/4HANA Cloud 

Symptom

  • It's stuck in importing status when trying to import a software collection. 
  • Business interrupted while trying to import a software collection.

Environment

SAP S/4HANA Cloud 

Reproducing the Issue

  1. Go to "Import Collection" app.
  2. Click on the collection that it's being imported.
  3. The status is "Importing" for some hours.

Cause

The objects which is being imported, requires an ABAP Dictionary Activation and/or the Business Interruption risk of this software collection is high. 

The publishing and the deletion of Custom Fields, Custom Logics and CDS Views technically requires an ABAP dictionary activation. Depending on the application or business context, there can be a lot of objects involved, which can cause long runtimes. 

The affected application can become unusable while the publishing or deletion process is running, it means that importing items can lead to business interruptions, when users are working in the system while the items are being changed by the import.

The business interruption risk persists until an import is finished. In case of a business interruption, users might face data loss or batch jobs and external services might be interrupted. The Business Interruption column indicates if the interruption risk is high or low. 

About how to find the Business Interruption in "Import Collection" app:

Resolution

It is strictly recommended to import collections with a high business interruption risk after working hours. 

Please, check the following documentation for more details: Import Collection: Business Interruption

In SAP there are ongoing activities to speed up the ABAP dictionary activation, but so far, it is not clear when these optimizations are ready for delivery. In this case, please always try to Import collections with "High Risk" after working hours, in order to prevent the business interruption.

See Also

SAP Help Portal -  Custom Fields

SAP Help Portal -  Import Collection: Business Interruption

Keywords

import, software collection, stuck in importing status, business interruption, runtimes, runtime error, import collection , KBA , BC-SRV-APS-EXT-SL , Manage and Import Software Collections , Problem

Product

SAP S/4HANA Cloud all versions