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3216700 - Job SM:REFRESH MESSAGE STATUS is cancelled with runtime error SPOOL_INTERNAL_ERROR - Solution Manager


  • You notice that the incidents "Sent to SAP" created from our Solution Manager are not being automatically updated with the information that is sent by SAP.

  • The job log overview for job SM:REFRESH MESSAGE STATUS fails with the message:

    Date          Time      Message text
    xx.xx.xxxx xx:xx:xx Job started
    xx.xx.xxxx xx:xx:xx Step 001 started (program AI_CRM_IM_UPDATE_FROM_SAP_WS, variant , user ID SM_ITSM)
    xx.xx.xxxx xx:xx:xx Internal session terminated with a runtime error SPOOL_INTERNAL_ERROR (see ST22)
    xx.xx.xxxx xx:xx:xx Job cancelled

  • ST22 dumps:

    Category               Internal Kernel Error
    Runtime Errors         SPOOL_INTERNAL_ERROR
    Application Component  Not assigned

     Short Text

    Internal error in the spool system.

    What happened?
        Error in the SAP kernel

        The current ABAP program "AI_CRM_IM_UPDATE_FROM_SAP_WS" had to be terminated
         because the ABAP
        processor detected a system error.



SAP Solution Manager 7.2


ITSM, IT Service Management, Solman, send to SAP. , KBA , SV-SMG-SUP-INT , Interface to SAP , BC-CCM-PRN , Print and Output Management , Problem

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