3216700 - Job SM:REFRESH MESSAGE STATUS is cancelled with runtime error SPOOL_INTERNAL_ERROR - Solution Manager

• You notice that the incidents "Sent to SAP" created from our Solution Manager are not being automatically updated with the information that is sent by SAP.
  
  
• The job log overview for job SM:REFRESH MESSAGE STATUS fails with the message:
  
  Date          Time      Message text
  xx.xx.xxxx xx:xx:xx Job started
  xx.xx.xxxx xx:xx:xx Step 001 started (program AI_CRM_IM_UPDATE_FROM_SAP_WS, variant , user ID SM_ITSM)
  xx.xx.xxxx xx:xx:xx Internal session terminated with a runtime error SPOOL_INTERNAL_ERROR (see ST22)
  xx.xx.xxxx xx:xx:xx Job cancelled
  
  
• ST22 dumps:
  
  Category               Internal Kernel Error
  Runtime Errors         SPOOL_INTERNAL_ERROR
  Application Component  Not assigned
  
   Short Text
  
  Internal error in the spool system.

  What happened?
      Error in the SAP kernel

      The current ABAP program "AI_CRM_IM_UPDATE_FROM_SAP_WS" had to be terminated
       because the ABAP
      processor detected a system error.

SAP Solution Manager 7.2

ITSM, IT Service Management, Solman, send to SAP. , KBA , SV-SMG-SUP-INT , Interface to SAP , BC-CCM-PRN , Print and Output Management , Problem