SAP Knowledge Base Article - Public

3216703 - DRTM scheduled job throwing "Invalid date in field Start Date: format expected is MM/dd/yyyy" error


  • Unable to schedule purge request due to date format being DD/MM/YYYY.
  • Receiving error message "Invalid date in field Start Date: format expected is MM/dd/yyyy" when scheduling purge


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Data Retention Management >Create New Purge Request
  2. Select a purge request type, for example "Purge Inactive User"
  3. Click on Schedule
  4. See that the date format is DD/MM/YYYY


If your personal language setting isn't English US, you can't schedule recurring purge requests because of the date format. We are aware of this issue and working on resolving it.


Go to Settings >Change Language, change the language of the current user (DRM admin) to English US ‎(English US)‎.


KI2205, PLA-33103, PTCH-38854, invalid date, drtm invalid date, purge invalid date , KBA , LOD-SF-PLT-DRM , Data Retention Management , Known Error


SAP SuccessFactors HXM Suite all versions